Refund policy

Seewrite Plus and Max are sold by Lemon Squeezy, our reseller and merchant of record. Lemon Squeezy takes the payment and issues any refund, back to the card or account you paid with.

Cancelling

• You can cancel any time in “Manage billing” in your account menu, or from the link in your receipt email.
• Cancelling stops the next renewal. Your plan keeps working until the end of the month or year you already paid for, and is not refunded for the unused part, except as set out below.

When we refund

• First payment, within 14 days. If you’re not happy with a new plan, ask within 14 days of your first payment and we’ll refund it in full, as long as you’ve used fewer than a quarter of that period’s tries.
• Renewal you forgot to cancel. Ask within 7 days of the renewal and, if you haven’t used the plan since it renewed, we’ll refund that renewal.
• Charged in error or twice. Always refunded in full.
• The service didn’t work. If the tools were unavailable for a long time, or a fault on our side stopped you using your plan, tell us and we’ll refund fairly, in part or in full.

Outside these cases we may still help: just ask. Refunds usually reach you within 5 to 10 working days, depending on your bank.

Your legal rights

This policy doesn’t take away any right you have under the law where you live, such as a right to cancel a purchase. Where the law gives you more, the law applies.

How to ask

Email hello@seewrite.org from the address you used to pay, with the date of the charge. We reply within a few working days.